Part 2 - Questions 11 - 20

Questions 11 - 14
Choose the correct letter, A, B or C.

11. Many hotel managers are unaware that their staff often leave because of

12. What is the impact of high staff turnover on managers?

13. What mistake should managers always avoid?

14. What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

Questions 15–20

Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions 15–20.

Ways of reducing staff turnover

A    improving relationships and teamwork
B    offering incentives and financial benefits
C    providing career opportunities

Hotels
15    The Sun Club
16    The Portland
17    Bluewater Hotels
18    Pentlow Hotels
19    Green Planet
20    The Amesbury